Overview of the Ordering Process
Once you place your order, you’ll immediately receive an e-mail confirmation with your order number. If you have artwork you’d like us to use or work from to create new art, simply reply to this e-mail and attach your art. Shortly thereafter (during business hours) you’ll receive an email from the Customer Care representative who will be taking personal care of your order. This promotional products expert will fully review your order, make suggestions, confirm dates and review your artwork.
Once all the details are set, the next thing you’ll receive is a link to your ‘e-proof’ showing your artwork on a mock-up of the item(s) you’re purchasing. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements (remember, there is a one-time art charge for your artwork. Once you’ve approved the artwork, you’ll see an order confirmation with all the dates and charges. Keep in mind the charges will not change (including shipping) from what was shown in the order confirmation you received at the start of the process unless something has changed (quantity, additional imprint colors or quicker shipping) – and then only if you’ve approved them in advance.
Remember, nothing goes into production without your approval!
What kind of artwork can I send? And, what if I don’t have artwork?
Don’t worry. Send us what you have. Our professional art team (one of the best in the industry) will work with what you have to create exactly what you need, for a one-time artwork charge. Don’t have art? Just tell your Customer Care Rep what you’re thinking of, and we’ll create it for you for a onetime charge. Nearly every other promotional products company we know of charges for these services in some way – not us – it’s a tremendous value!
Do you keep my art on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!
Where do I send my artwork?
Simply reply and attach it to your order confirmation e-mail and we’ll take it from there. You can also send it to firstname.lastname@example.org or e-mail directly to your Customer Care Representative.
Can I specify a PMS color for my imprint?
Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your Customer Care Representative will help you with this. If you don’t require an exact match but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, or just let your representative know (you’ll get an e-mail from them shortly after you place your order).
Shipping & Delivery
How fast will I get my order?
Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single-color imprint after you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges for ground, 2-day and next day shipment. If you need an item faster than the production time shown or if you have any questions, contact us – we love a challenge and would be happy to help!
Can I split my order and ship to multiple locations?
Sure! Just let your Customer Care Representative know (you’ll get an e-mail from them shortly after you place your order) and they’ll be happy to assist.
Can I ship internationally?
In many cases yes. It’s best to work with our Customer Care team on this as each case is a bit different. Please contact us.
Can I ship on my own shipping account?
Yes. Just let your Customer Care Representative know (you’ll get an e-mail from them shortly after you place your order) and they’ll be happy to help.
What type of payments do you accept?
We accept all major credit cards. You can also request to an open account. If you choose this option, we will automatically check with D&B to see if an account can be open. If you’re not listed with D&B or the listing is incomplete, we will send a credit application. Please allow extra time for this credit checking process. Your order can’t go into production until your account has been opened. Our terms are net 30 days. We also offer open account for most government and educational institutions. International customers please call for available payment options.
When do you charge my credit card? Do you require pre-payment?
We authorize your card once your order is ready to go into production, but we do not collect the funds until your order ships.
General Ordering Information
What if I receive more or less than I ordered?
Typically in our industry, you are charged for any ‘overruns’ – we don’t! We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.
Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you’ll get an e-mail from them shortly after you place your order) and they’ll be happy to assist you.
What are set up charges?
Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set-up charge again.
If I reorder an item will I pay set-up charges again?
No. If you place an exact reorder (same art and item) you aren’t charged a set-up charge again. Also, once we’ve done your logo in a digitized format for embroidery, we don’t charge you a new tape or digitizing charge to embroider any other item.
Will I see a proof before my order goes into production?
Yes. Unless it is an exact reorder, you always see an ‘e-proof’ of your item which must be approved by you before we proceed.
Do you charge sales tax?
PRINTED EXPRESSIONS AND GIFTS currently collects sales tax on orders shipped to the following states:
Alabama, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, Washington D.C., West Virginia, Wisconsin and Wyoming.
In addition, the following states do not currently impose a sales tax: Alaska, Delaware, Montana, New Hampshire and Oregon.
If your organization is exempt in any of the states where we collect sales tax, please supply your Customer Care Representative with the appropriate tax exemption or resale certificate.
PRINTED EXPRESSIONS AND GIFTS does not currently collect sales tax on orders shipping to states not listed above. However, your purchase from PRINTED EXPRESSIONS AND GIFTS is not exempt from sales or use tax solely because the sale was made via the Internet, phone or other remote means. Any purchase from us may be subject to the sales and use tax in the state where the product is shipped to, unless specifically exempted. The state where your order is shipped to may require you to pay use tax to the state agency that administers sales and use tax, as described on that agency’s website. The state agency may also require you to file a periodic sale or use tax return or other return, reporting all the taxable purchases that were not taxed by the retailer and to pay tax on those purchases. Please consult the website of the relevant state tax agency for more information.
Can I see a sample?
Yes! We’re happy to send you a sample of an item(s) you’re considering. We send the samples for a small fee in most cases, and they are yours to keep, you just have to pay for shipping. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don’t usually find the need to).
Can I order in quantities smaller or larger than those shown?
Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can help if possible. If you need to order more than the quantities shown, please call 774.240.7338 as additional discounts are available.
Use of Trademarks
If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted rights and authority to use and distribute that artwork.
Do you have licenses to print my College or University logo?
Not yet, we are working on it with all the major licensing organizations, and plan to be licensed to reproduce many college and university logos for internal use. If you’re curious as to whether your school is on the list, please call us at 774.240.7338 to talk with our Customer Support Team. You can also email us at email@example.com
Is your ‘On-Time or Free Guarantee’ for real?
Absolutely! If we miss your event because we didn’t ship on the date, we agreed with you, your order is FREE. Period.
How does your price guarantee work?
If you find a lower total price (product, imprinting, art, etc.) for any product we sell let us know within 30 days of your purchase and we’ll refund double the difference in prices.
What if I’m unhappy with my order?
If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact your Customer Care Representative and we’ll rerun your order or refund your money. We’ll even pay the shipping to get the problem product returned. We are in this for the long-haul and will work with you to be sure you’re 100% satisfied. Really!
Notes about our site
The artwork, designs and trademarks shown on products on our site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.
All prices and product information are subject to change without notice.